Managing Abuse Tickets from Client Area
1. Log into the Client area using the registered credentials.
2. After that you will be able to see the Abuse Complaints section under the help section as showned in the attached screenshot.
3. Click on the Abuse Complaints tab and you will see the list of Abuse Complaints against your server ip, domain, service your using.
4. After Clicking over the View Details section you can see the related to your server ip, domain, service your using.
In the attached image, you can see the Complaint Number and Complaint Details. After scrolling down, you will find the Update Status toggle. Kindly click on it and update the ticket status as shown in the attached screenshot. Updating the status is important, as it helps track the Abuse ticket’s progress from start to end and enables us to provide timely support if you get stuck at any stage.
For example: In the attached image below, you can see that the “Issue Has Been Resolved” option has been selected. After that, click on Update Status. This will update the ticket status and automatically close the ticket.
5. Finally you can check the status of the Abuse Complaints as shown in the attached example image.
Please refer to the knowledge base provided. If you feel stuck at any point, kindly connect with our abuse team at [email protected]. We are always here to assist you.