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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Client Area

How to update Name server details from client area

How to Access cPanel Account from Client Area

How do I add additional users/contacts in the Leapswitch Client Portal?

How to upgrade Shared Hosting plan

How do I cancel my service ?

How do I change the billing cycle of my hosting account?

cPanel/WHM

cPanel FTP (Videos)

cPanel Email (Videos)

cPanel Domain Management (Videos)

cPanel Database Tutorials (Videos)

Basics of cPanel (Videos)

How to create a site/domain redirect in cPanel

How do I change PHP version for my website in cPanel ?

DNS not working

How to Whitelist an IP Address In ConfigServer Firewall (CSF)

How to run AutoSSL in cpanel

Email

RoundCube series

Configuring Email (SMTP auth) series

Outlook 2019 Tutorials

Mozila Thunderbird Tutorials (Videos)

Windows

How do I restart my Windows Cloud Server?

How To increase the size of a VHD or VHDX

How to use WinMTR to test against our network

How to create a website in IIS?

How can I create a Virtual Machine on Windows Server using Hyper-V Manager?

MySQL

Remote MySQL access from command line

Secure Socket Layer(SSL)

Redirection from http to https

Installation of SSL certificate

What is SSL and How do order the SSL?

What is CSR how to create it what is the private key and how important it is?

How to verify the domain ownership OR domain validation.

How to Generate CSR in Windows IIS.

ssl Certificate Basics: What CA Bundle and private key

Security

How to add your website to Google Webmaster Tool, check for security issues and request to remove...

SmarterMail Business Email

Troubleshooting

Domain/User Management

Mobile

Wordpress

How to Change the Display Name of a WordPress User Account?

How to add a new category in WordPress?

Installing a Control Panel

How to optimize database via phpMyAdmin in cPanel?

How to Install the SolusVM Slave on CentOS 7?

How to Install SolusVM Master on CentOS 7 Linux?

How to Install Webmin on CentOS 7 Linux?

How to Install DirectAdmin on Linux CentOS?

Linux Shared Hosting

How to Access cPanel Web Disk?

How to Create an Additional Web Disk Account in cPanel?

How to edit or remove a Record in cPanel using the DNS Zone Editor?

How to edit or remove CNAME Record in cPanel using the DNS Zone Editor?

How to add CNAME Record in cPanel using the DNS Zone Editor?

Windows Shared Hosting

Import bak file for Microsoft SQL Server Database

How to create an email account in plesk?

Change PHP Version in Plesk

How to manage MSSQL Database Users in a Plesk Windows Server

Linux Reseller Hosting

How to Access cPanel Web Disk?

How to Create an Additional Web Disk Account in cPanel?

How to edit or remove a Record in cPanel using the DNS Zone Editor?

How to edit or remove CNAME Record in cPanel using the DNS Zone Editor?

How to add CNAME Record in cPanel using the DNS Zone Editor?

Windows Reseller Hosting

Plesk Windows Reseller Initial Setup

Import bak file for Microsoft SQL Server Database

How to create an email account in plesk?

Change PHP Version in Plesk

Managed Linux Cloud VMs

How to Access cPanel Web Disk?

How to Create an Additional Web Disk Account in cPanel?

How to edit or remove a Record in cPanel using the DNS Zone Editor?

How to edit or remove CNAME Record in cPanel using the DNS Zone Editor?

How to add CNAME Record in cPanel using the DNS Zone Editor?

Self-Managed Linux Cloud VMs

How to upgrade the Linux Cloud VM.

FAQs for Self-Managed Linux Cloud VMs

VM Management from Client Area

How to enable Wheel User mode in a Linux Server.

How to add SSH key to the Linux Cloud VM.

Managed Windows Cloud VMs

Import bak file for Microsoft SQL Server Database

Change PHP Version in Plesk

SmarterMail

How to configure SmarterMail to reduce incoming and outgoing spam emails

Add Mailing DNS records to connect your domain-Quickpost

Add DNS record on Direct Admin

Add DNS record on Cpanel Domain

[Error] - Delayed mails - 601 Attempted to send the message to the following

How To View Full Email Header In SmarterMail?

Virtualmin

How to install Squirrelmail or Roundcube in VirtualMin using scripts?

How to install phpMyAdmin in VirtualMin using scripts?

How to migrate cpanel account to virtualmin server

How to upload files

How to create an FTP account?

Managed Dedicated Servers

How to Access cPanel Web Disk?

How to Create an Additional Web Disk Account in cPanel?

How to edit or remove a Record in cPanel using the DNS Zone Editor?

How to edit or remove CNAME Record in cPanel using the DNS Zone Editor?

How to add CNAME Record in cPanel using the DNS Zone Editor?

Acronis Backup

Acronis server migration

How to delete old backup from Acronis account

How to restore backup using Acronis in cPanel

How to install acronis agent on linux server

Acronis Create a Partner Account

SSL Certificates

Redirect website to HTTPS in cPanel/Linux

CSR Generation by command line

SiteLock

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G-Suite by Google

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Office 365

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Domain reseller

How to add funds to domain reseller account?

Proxmox

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cPanel

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Network

Rapid SSL

How to reissue Rapid SSL certificate

Billing

How to download account statement?

Zabbix

MySQL: Failed to fetch info data

Backup/Restore

How to generate a cPanel backup and sent to FTP Server?

How to Download Backup of Home Directory, MySQL or E-mail Only?

How to Restore cPanel Backup?

How to Generate & Download a Website Backup

Virtualizor Basic (Videos)

Virtualizor VPS Management (Videos)

How to Re-Install OS From VPS Control Panel

DNS - Nameserver

How to update rDNS from client area?

How to update DNS Nameserver on 123-reg?

How to update DNS Nameserver on Godaddy?

How to Update the DNS Nameserver on NetEarthOne or LogicBoxes Based Registrars?

How to update DNS Nameserver of NameCheap.com?

Domain Management

How to Remove Domain Redirect in cPanel?

How to Redirect your website to any page or external domain?

How to Redirect subdomain to an external url

How to Remove a Subdomain in cPanel?

How to Create a Subdomain in cPanel?

Others

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Security

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Softaculous

How to Access Softaculous in cPanel?

What is Softaculous?

Blog

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Forum

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Domain Reseller

How to Transfer Out a domain name from Reseller Club

How to Transfer IN a domain name to Reseller Club

How to change the WHOIS details for a domain name

How do I get the EPP or Transfer Authorization code for my domain in my domain reseller account?

Plesk

Plesk FTP (Videos)

Plesk Email (Videos)

Plesk Domain Management (Videos)

Plesk Database Tutorials (Videos)

Plesk CloudLinux Tutorials (Videos)

Install Let's Encrypt for a domain in plesk panel

Change PHP Version in Plesk

How to generate CSR file in Plesk

DirectAdmin

Mail Filters & SPAM

Domain Management

How to install Let's Encrypt free SSL certificate from Direct Admin

FileZilla Client Tutorials

How to download files and folders to your computer using FileZilla (Video)

How to upload Index file to your site using FileZilla (Video)

How to Create or Delete a Directory Using the FileZilla FTP Client (Video)

How to Access or Connect to Your FTP Account via the FileZilla FTP (Video)

How to Install the FTP Client Filezilla on Windows (Video)

Leapswitch Client Portal

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Dedicated servers

Addressing the Zenbleed Vulnerability (CVE-2023-20593) in AMD 7200 Series Servers on Proxmox

Security Patch for Debian Servers Using AMD 7200 Series: Addressing the Zenbleed Vulnerability

Zenbleed Vulnerability Security Update for AMD 7200 Series Servers Running AlmaLinux

How to enable virtualization technology on an HP server

How to enable virtualization technology from BIOS for a GIGABYTE server