Datacenter outage - Dallas (Resolved)
  • Priority - Critical
  • Affecting System - Dallas Datacenter
  • Dear customers, 

    Our Dallas Datacenter is currently facing a power outage affecting all hosted servers. This includes Shared/Reseller hosting , VPSes , major part of our SEO Hosting and servers as well as Dedicated servers.

    This is the latest update from our Datacenter - Corespace -

    Unfortunately we are facing an unmanned power outage. We are working to get all services back online as soon as possible  

     

    Currently no ETA has been provided. We will keep this page updated as we get more information . 

  • Date - 23/01/2019 09:33 - 26/05/2019 14:49
  • Last Updated - 23/01/2019 09:38
RAID Array failure - Pune Shared 72 (Resolved)
  • Priority - Critical
  • Affecting Server - in-pun-ln-srv139.advancedserverdns.com
  • Please read this page in reverse, latest update will be posted first.

    --------------------

    17th October 12:10PM IST

    100% of the restoration is completed.

    --------------------

    17th October 11:35AM IST

    95% of the restoration is completed.

    --------------------

    17th October 11:00AM IST

    85% of the restoration is completed.


    --------------------

    17th October 10:25 AM IST

    75% of the restoration is completed.


    --------------------

    17th October 9:40 AM IST

    50% of the restoration is completed.


    --------------------

    17th October 9:15 AM IST

    35% of the restoration is completed. We have also started another restore process in reverse alphabetical order - accounts starting with z, y, x and so on.


    --------------------

    17th October 8:40 AM IST

    25% of the alphabetical restoration is completed. Customers who have contacted us are also being restored within 10-20 minutes of their request.


    --------------------

    17th October 7:40 AM IST

    cPanel installation completed and restoration started. 5% of the restoration has been completed and sites are coming online.

    We are restoring alphabetically, but giving priority to customers who have opened tickets. If you need a faster restoration, just send in an email to [email protected] with your cPanel account username.

    --------------------

    17th October 6:20 AM IST

    CentOS 7 installation completed.

    We are now performing cPanel install and copying backups to the server simultaneously.

    -----------------

    17th October 6AM IST

    Bare-metal restoration failed

    We are now performing standard OS install with cPanel and restoring per account backups.


    --------------------

    Dear customers,
    We faced a major RAID array failure on Pune Shared Server 72 at 3:36 AM IST today. We are seeing 3 of the 4 SSDs not displaying in the array.

    We have added 4 new SSDs to the server and are performing a bare-metal restoration.

    We will keep you updated on the progress on this page.



    Thank you,
    Team Leapswitch

  • Date - 17/10/2018 04:41 - 17/10/2018 12:10
  • Last Updated - 17/10/2018 12:16
Asheville, NC, USA - Power issue (Resolved)
  • Priority - Critical
  • Affecting Other - Asheville DC
  • Hello,

    We are currently investigating a power failure in Immedion DC in Asheville, NC, USA location.

    We are in touch with the datacenter while they bring all affected services back online.

    Currently we do not have an ETA for the resolution, we will keep this post updated.


    UPDATE - 23:30 iST (GMT+5:30) - 28th May

    Engineers are onsite and power vendor has been contacted. Faiure has been isolated to BUS 1 .

    We will keep you updated.

    UPDATE - 00:30 IST (GMT + 5:30) - 29th May

    Power has been restored and all services are back online. Please contact us if you are still unable to access.

    UPDATE - 21:30 IST (GMT + 5:30) - 29th May

    Power was restored through Generators. Outage was due to critiical failure in UPS systems. A scheduled maintenance downtime has been scheduled today at 00:30 IST (GMT + 5:30) 30th May for 15-30 minutes. Power sources will be switched to new UPS systems.

    We will keep you updated when the maintenacnec starts and completes.

    UPDATE - 01:15 IST (GMT + 5:30) - 30th May

    We are powering down all servers now. Maintenance was moved forward by 1 hour.

    UPDATE - 02:00 IST (GMT + 5:30) - 30th May

    UPS changes completed at 01:45 today. All services confirmed back online.

    Please contact us if you are facing any issues accessing your service in Asheville DC.


    Thank you,
    Team Leapswitch

  • Date - 28/05/2017 21:50 - 31/05/2017 15:16
  • Last Updated - 30/05/2017 02:03
Power failure at Dallas DC (Resolved)
  • Priority - High
  • Affecting Other - Power supply issue
  • Hello All, There is UPS issue at Dallas DC and we are in contact with them. Below is the response they have given. -------- We are currently experiencing technical difficulties with one of our UPS. A tech is working on trying to get this issue resolved and has provided an ETA of 2hrs. -------- We apologize for the inconvenience. Regards, Amol H. Leapswitch Networks Pvt. Ltd.

  • Date - 01/05/2017 12:59 - 01/05/2017 14:10
  • Last Updated - 01/05/2017 14:10
Portugal DC NIC failure (Resolved)
  • Priority - Critical
  • Affecting Server - VPSCluster1
  • Hello, The server at Portugal DC is down due to a failure of NIC in DC2. The DC techs are working on to fix the issue. Regards, Amol H. Leapswitch Networks Pvt. Ltd.

  • Date - 20/01/2017 13:59
  • Last Updated - 20/01/2017 14:50
Germany DC Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Germany DC
  • Hello,
    We are aware of an outage in our Germany location since 15:05 IST (GMT + 5:30) today.

    We are awaiting a response from the datacenter operator on the issue and Expected time for resolution.

    We will keep this post updated.

    ------------

    Service has been restored at 15:25 IST (GMT + 5:30)

    This issue was network related an no VPSes or servers have been restarted.

    We are waiting for the exact RFO from datacenter.

    Thank you,
    Team Leapswitch

  • Date - 29/04/2016 05:44 - 29/04/2016 05:57
  • Last Updated - 29/04/2016 05:57
Network issue in Spain IDC (Resolved)
  • Priority - Critical
  • Affecting Server - VPSCluster1
  • Hello,

    The Spain datacenter has some network issue, there webiste is also down - sologigabit.com .

    We have contacted them, they have given ETA of 1 hour for resolution.

    Regards,
    Support Team.
    Leapswitch Networks Pvt. Ltd.

  • Date - 23/03/2016 23:55 - 29/04/2016 05:46
  • Last Updated - 24/03/2016 00:02
Pune DC - Denial of Service attack (Resolved)
  • Priority - Critical
  • Affecting Other - Network packet loss / partial outage
  • Dear Clients,
    Our Pune DC network suffered a Denial of Service attack today at 00:04 AM local time (GMT + 5:30). This resulted in brief periods of high packet loss and partial outages till 00:10 AM while our DDoS protection system analyzed and mitigated the attack. Another attack started against same client at 00:27 AM and was mitigated by 00:31 AM. We have disabled the client to prevent further attacks and outages.

    Thank you for your patience during this issue and let us know if you are facing any problems accessing your services with us in Pune DC.

    Team Leapswitch

  • Date - 01/03/2016 00:04 - 01/03/2016 00:32
  • Last Updated - 29/02/2016 14:29
Ukraine DC Power issue (Resolved)
  • Priority - Critical
  • Affecting Other - Datacenter outage
  • Hello,
    We have just received information regarding a power issue in Ukraine DC causing our Shared , Reseller and VPS services in Ukraine to go down.

    The datacenter expects the issue to be resolved within next 60 minutes. However, there is a possibility of a File System Check being required for all servers which can cause a longer outage.

    We will keep this post updated as more information comes in.

    -----------

    All servers and VPSes are back online.

    Thank you for your patience and let us know if you are still unable to access your servers.

  • Date - 13/01/2016 05:38 - 13/01/2016 06:08
  • Last Updated - 13/01/2016 06:08
Jacksonville DC Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Jacksonville DC
  • Hello,
    We noticed an outage in our Jacksonville location affecting Shared, Reseller and VPS Services.

    The datacenter is checking the possibility of a hardware failure. We will keep you updated on the process.

    Currently we do not have any ETA for resolution of this issue.

    We sincerely apologize for the inconvenience caused and thank you for your patience during this outage.

    Thank you,
    Team Leapswitch

  • Date - 14/12/2015 08:50 - 13/01/2016 05:42
  • Last Updated - 14/12/2015 08:52
DDOS attac in IDC Pune, India (Resolved)
  • Priority - Critical
  • Affecting Other - Pune DC
  • Hello,

    We are facing a large DDOS attack on IDC Pune, India.

    Our network team worked hard to resolve the issue and now it seems that network is up. We have DDOS mitigation in place block the attacks, however, it may block legitimate customers by mistake. Please contact us immediately in case you are unable to access your server.

    Thanks and regards,
    Support Team
    Leapswitch Networks Pvt. Ltd.

  • Date - 02/09/2015 09:07 - 25/09/2015 08:34
  • Last Updated - 02/09/2015 00:31
Reliance routing issue in DC (Resolved)
  • Priority - Critical
  • Affecting Other - Network issue
  • Hello,

    There was routing issue of Reliance uplink in the IDC, some of our clients gets affected.

    We sincerely apologize for the inconvenience caused.

  • Date - 07/07/2015 01:55 - 26/08/2015 14:07
  • Last Updated - 07/07/2015 02:01
Germany DC outage (Resolved)
  • Priority - Critical
  • Affecting Other - Germany DC
  • Hello,
    We are facing an outage in our Germany location since 11:58 IST . We have contacted the datacenter and are working with them to resolve it.

    --- update 12:27 IST (GMT + 5:30) ---

    These is an issue with the network switch connected to our servers. DC network team is investigating the same.


    ------- Update 12:37 IST (GMT + 5:30) ---------

    There was a network switch issue and we have replaced the network switch.

    Team Leapswitch

  • Date - 03/07/2015 02:47 - 03/07/2015 00:00
  • Last Updated - 03/07/2015 03:32
DDoS attack - Pune DC (Resolved)
  • Priority - Critical
  • Affecting Other - Pune DC
  • Hello,
    Our Pune DC faced a large DDoS attack between 23:27 IST. This caused high packet loss, latency issues and short downtimes.

    We have disabled the customer server which was attacked and routed traffic through DDoS mitigation.

    We sincerely apologize for the inconvenience caused.

  • Date - 30/06/2015 23:27 - 30/06/2015 23:35
  • Last Updated - 30/06/2015 15:11
DDoS attack - Pune DC (Resolved)
  • Priority - Critical
  • Affecting Other - Pune DC
  • Hello,
    Our Pune DC faced a large DDoS attack between 13:49 IST and 14:23 IST today. This caused high packet loss, latency issues and short downtimes.

    We have disabled the customer server which was attacked and routed traffic through DDoS mitigation.

    We sincerely apologize for the inconvenience caused.

  • Date - 25/05/2015 04:15 - 25/05/2015 05:15
  • Last Updated - 25/05/2015 06:21
Asheville, NC, USA - Network issue (Resolved)
  • Priority - Critical
  • Affecting Server - VPSCluster1
  • Hello,
    We are investigating a network issue in Asheville location which has caused brief outages and packet loss over the past 20 minutes.

    We will keep you updated.

    --------------

    As we did not notice any further issues in the past 72 hours we are closing this issue at this time. We will re-open it if we notice the packet loss/outage again.

  • Date - 07/04/2015 17:02 - 11/04/2015 13:10
  • Last Updated - 11/04/2015 13:10
DDoS attack - Pune DC (Resolved)
  • Priority - Critical
  • Affecting Server - VPSCluster1
  • Hello,
    Our Pune DC is under heavy DDoS of 1.6Gbps. We are working with the datacenter to mitigate the attack.

    DDoS Attack was resolved in 17 min. We have rerouted affected traffic through our DDoS mitigation provider to resolve the issue.

    We apologize for the issue and please open a ticket if you are still unable to access your services.

    Thank you,
    Team Leapswitch

  • Date - 29/03/2015 08:19 - 29/03/2015 08:36
  • Last Updated - 29/03/2015 08:36
High packet loss - DDoS - Pune location (Resolved)
  • Priority - Critical
  • Affecting Other - Pune DC
  • Hello,
    One of our customers was the target of a large DDoS attack which caused a 5-8 minute period of extreme packet loss between 19:16 to 19:24 hours today ( 28th Jan 2015 )

    We have disabled this customer and placed the network under ddos mitigation. Customers under the same network will notice higher latency for upto 24 hours while we make sure there are no further attacks.

    We apologize for the inconvenience caused.

    Thank you,
    Team Leapswitch

  • Date - 28/01/2015 14:05
  • Last Updated - 28/01/2015 14:09
Jacksonville Node1 Hardware failure (Resolved)
  • Priority - Critical
  • Affecting System - Jacksonville, Florida
  • Hello,
    This server had a couple of outages in past 2 days, and has now completely failed. We can see 2 drives in the raid array have failed and are preventing the server from coming back online.

    Affected clients can request migration to another location , immediately.

    We are working with the datacenter to setup a new server and restore services on it.

    We will keep posting updates here.

    ----------

    As the server provider does not have any spares, we have ordered them from Amazon with expedited shipping and they will be delivered to the datacenter asap. We can migrate your account to any other location temporarily or permanently so that this outage is minimized for you. Please open a ticket in case you wish to migrate to a new location.

    ----------

    New drives have arrived at the datacenter. We are waiting for our provider to install them on the server so that we can start OS installation and restore services.

    ----------

    OS installation has been completed. We are restoring the data now. We should be back online in next few hours.

    ----------

    All accounts have been restored. Please open a ticket in case your website or VPS is still not accessible.




  • Date - 24/11/2014 19:39 - 30/11/2014 18:48
  • Last Updated - 27/11/2014 13:59
Pune TATA DC - DDoS Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Pune TATA DC
  • Hello,

    Due to a DDoS Attack on one of our customer's customers, we faced two short outages of 5-10 minutes each between 00:00 hours and 02:00 hours IST.

    We have routed that customer's traffic through DDoS mitigation to resolve this issue.

    Please open a ticket if you are still facing issues accessing your services.

    Thank you,
    Team Leapswitch

  • Date - 11/09/2014 00:00 - 11/09/2014 02:00
  • Last Updated - 10/09/2014 20:45
US Asheville location Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Immedion DC, Asheville, USA
  • Hello,
    As you may have noticed , our Asheville, NC, USA location is offline since 14:00 hours IST (GMT + 5:30) . The datacenter network engineers are checking the issue.
    Currently we do not have an ETA. We will update this post with more information as soon as we have hear from them.

    As of 15:40 hours IST (GMT + 5:30) the network is back online. We are waiting for RFO from the datacenter. We will post the same here once we receive it.

    RFO from datacenter is as follows -

    At approximately 4:00 AM EDT Immedion, LLC experienced a service impacting network event affecting the Immedion AS. The event was triggered by a sudden growth in the size of the Internet routing table. As a result of the sudden growth in routes, core routers within the Immedion, LLC network entered into a CEF Exception State causing packets to be processed by the router CPU. This method of forwarding packets caused the CPU to reach 100% causing significant packet loss for Internet and Transport customers.

    At this time our Asheville, NC, Greenville, SC and Charleston, SC data centers are stable. The Immedion Columbia, SC data center is still experiencing an issue and engineers are engaged with the issue.

  • Date - 12/08/2014 09:39
  • Last Updated - 12/08/2014 19:23
Spain Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Spain location
  • Dear clients,
    As mentioned in our email -

    As you may have noticed we are facing an outage in our Spain location. Earlier it was notified to us as a network outage by the datacenter. However, after checking they have confirmed that a PDU or Power distribution unit has failed causing the network switch as well as our servers to go down.

    We will keep you updated on this page as we work with the datacenter to resolve this issue. Currently we do not have an ETA on the resolution.

    ---- update 09/07/2014 20:00 IST (GMT + 5:30) ------------

    The technicians are replacing the PDU and making sure none of the servers have faced any hardware failure. They currently do not have any ETA on the complete resolution, but they say everything should be done in a few hours.

    ---- update 10/07/2014 14:00 IST (GMT + 5:30) ------------

    The PDU was replaced , however one of our nodes had a failed motherboard and raid. The datacenter is setting up a new node for us now.

    --- update 10/07/2014 21:00 IST (GMT + 5:30)

    New node has been setup and all VPSes have been created. We are still working with the datacenter to recover data from old node.

    --- update 11/07/2014 16:00 IST (GMT + 5:30)

    We have restored most customers from our and customer's backups. We are marking this issue as resolved. Please open a ticket if you are still facing issues.


    Thank you,
    Leapswitch Support

  • Date - 09/07/2014 10:54
  • Last Updated - 11/07/2014 11:03
Scheduled Maintenance (Resolved)
  • Priority - High
  • Affecting System - Pune IDC Scheduled UPS Maintenance
  • Hello,

    As per email sent to all customers, our datacenter operator will be performing maintenance on UPSes in the Pune IDC which will require 2 shutdowns and reboots of each server.

    There might be some confusion on the time of the maintenance as well as the downtime required.

    Maintenance will start on 8th March 2014 at 2000 hours IST and will end on 9th March 2014 at 0800 hours. Your websites will not go down throughout the maintenance period. There will be downtime only for 10-15 minutes each time the servers are shutdown and started again. The downtime will be lower for shared/reseller, hosted email and dedicated server clients as shutdown and start process is faster. Downtime for VPS clients will be a bit higher as the VPSes on each node will start one by one.

    ------ updates wil follow ----------------

    21:37 IST - Servers will be shut down and restarted between 21:55PM IST and 22:35PM IST .

    All servers and vpes are online. Please open a ticket if yours is still down.

    ----------------------------------------

    21st March 2014 - Second phase of maintenance will start on Sunday 23rd March 2014 at midnight and servers will be rebooted once in between midnight and 8AM on Sunday morning. Updates will be posted below.

    Maintenance has been completed and we are closing this now.

  • Date - 08/03/2014 00:00 - 24/03/2014 00:00
  • Last Updated - 23/03/2014 11:10
Pune IDC Network outage (Resolved)
  • Priority - Critical
  • Affecting Other - Pune, India DC
  • Hello,

    The network in TATA IDC is currently down and TATA engineers are checking the issue. Please wait for updates.

    Update - 2:35PM IST

    Problem has been identified at TATA's end. We / they are being hit with a DDoS attack measuring 8 gbps. They are working on mitigating it and bringing it back online.

    Update - 4:15 PM IST

    Service is back online and we are monitoring traffic.

    ---------------------


    Following our earlier outage email, we would like to provide full RFO (reason for outage) and the resolution.

    RFO -

    On 7th Feb 2014 and 10th Feb 2014 , our network - specifically our shared / reseller platform was hit with large inbound DDoS attacks aimed at disrupting client service by flooding our network. The DDoS on 7th Feb was resolved within 30 minutes by blackholing the IP being attacked. However, on 10th Feb , the attack was distributed to different attack targets in our network and was large enough to disrupt TATA's own services. As you may know, TATA is currently our sole upstream provider at the TATA IDC. After many blackholed IPs and mitigation of DDoS service was restored to our Dedicated servers, VPS platforms and Email Hosting at 4:15 PM on 10th Feb. Shared / reseller was still being attacked and was brought back online by around 9 PM and sites were brought online one by one after that.

    Resolution -

    We discussed DDoS mitigation services with multiple providers , including TATA. The fastest one to implement protection was BlackLotus Communications and I am pleased to inform you that the protection has already been implemented. It will cover worldwide incoming traffic over the next 24 hours. All inbound traffic will be filtered by BlackLotus and only clean / non-attack traffic will be passed on to Leapswitch. We will not be disclosing the amount of protection for security reasons and we recommend that you do not resell our hosting as DDoS protected hosting. All outbound traffic will go through TATA and soon, from Airtel.

    Service credits -

    We sincerely apologize for the outage and as it has broken our SLA, we would like to offer service credits. Please open a ticket in our Billing department in the next 15 days requesting service credits for the outage and our billing team will process the same for you.

    As always, please do not hesitate to contact us in case you have any further questions.

    Thank you for hosting with us.

    Regards
    LeapSwitch Networks Private Limited
    http://www.leapswitch.com
    +91 020 32670900

  • Date - 10/02/2014 01:40
  • Last Updated - 11/02/2014 03:47
Pune IDC DDoS attack (Resolved)
  • Priority - Critical
  • Affecting System - Pune IDC
  • Hello,
    Our Pune network is under a large DDoS attack. We have a technician onsite checking the same and we will be posting updates here.

    We currently do not have an ETA on the resolution.

    ------------

    This has been resolved and detailed RFO has been sent to all affected customers.

  • Date - 07/02/2014 01:09 - 07/02/2014 02:09
  • Last Updated - 07/02/2014 03:45
US-SCR-BN-srv8.leapswitch.com Drive replaceme (Resolved)
  • Priority - Critical
  • Affecting Server - share2.us-dal-cs-srv1.leapswitch.com
  • Downtime for drive replacement scheduled at 13:00 EST .

    Updates will follow

  • Date - 29/01/2014 13:00 - 07/02/2014 01:10
  • Last Updated - 29/01/2014 10:01
Network Issues - DDOS attack (Resolved)
  • Priority - Critical
  • Affecting System - Pune, India DC
  • Hello,

    The DDOS Issue has been resolved. Please Open a support Ticket if your servers(in Pune) are still inaccessible.

    Thanks.

  • Date - 03/11/2013 04:00
  • Last Updated - 03/11/2013 07:48
US-SCR-BN-srv9.leapswitch.com Hardware issue (Resolved)
  • Priority - Critical
  • Affecting System - US-SCR-BN-srv9.leapswitch.com
  • Hello,
    We are working on US-SCR-BN-srv9.leapswitch.com .

    We are getting drive errors while starting the server.

    We may need to replace drives before resuming service.

    Currently, we do not have an ETA to get it back online.

    We will keep you updated via this page.

    Thank you for your patience.

    Leapswitch Support team

    ------------------------

    Update - Monday, 12 November 2012, 04:56

    Hardware testing and replacement is complete and server is up now. We will monitor the new hardware performance for the next 2 days to make sure everything is running optimally.

    We apologize for the inconvenience caused.

    Leapswitch Support team

  • Date - 12/11/2012 01:04 - 12/11/2012 04:57
  • Last Updated - 12/11/2012 04:57
server1.switchseo.com - GRUB corruption (Resolved)
  • Priority - Critical
  • Affecting Server - share1.us-dal-cs-srv1.leapswitch.com
  • Hello,

    Server1 (shared1 to shared25.switchseo.com) is down as its GRUB bootloader has become corrupt. We are working with the datacenter to restore services asap.

    We will keep you posted on this page.

    --------------- UPDATE 16 February 2012, 04:12 EST --------------------------

    The datacenter has been unable to restore GRUB on this server so we are proceeding with a server reinstall.

    Once the OS is reinstalled we will install cPanel and restore the data from latest backup.

    -------------- UPDATE 16 February 2012, 05:12 EST ---------------------------

    OS reinstall is complete. We are running updates and starting cPanel installation.

    -------------- UPDATE Thu February 16 11:43:41 EST 2012 ---------------------------
    Therestoration of data from the latest backup is in progress.

    -------------- UPDATE Thu February 16 17:21:19 EST 2012 ---------------------------

    70% of the account restoration has been completed.

    ------------- UPDATE 17 February 2012, 01:45 EST ------------------------------

    Account restoration is complete. We are working on some minor issues after restoration and all services should be restored shortly.

     

     

  • Date - 16/02/2012 03:06 - 22/02/2012 00:59
  • Last Updated - 17/02/2012 01:46
server2.switchseo.com - ns57/ns58 - Hardware (Resolved)
  • Priority - Critical
  • Affecting System - server2.switchseo.com - ns57/ns58 - Hardware Failure
  • Dear clients,

    On server2.switchseo.com - ns57/ns58, the RAID card has failed and the server is unable to boot properly.

    We have backups for all Shared SEO hosting clients on this server, so we will be able to restore them in case we require a full system restore.

     

    We are working on getting the server back up and will keep you updated in this.

    Thank you,
    Leapswitch Networks Pvt. Ltd.

  • Date - 21/10/2011 14:00 - 24/11/2011 14:57
  • Last Updated - 21/10/2011 14:06
Server1 issue (Resolved)
  • Priority - Critical
  • Affecting System - Server1 issue
  • MySQL Database backup is ongoing. More updates will be posted as they come.

    MySQL Database backup is complete.

    All accounts are being restored now. You should start seeing your websites online now.

    All accounts have been restored. If any site is not working fine, please open a support ticket.

    A detailed email will be sent out as soon as we have confirmation from our technicians that there are no pending issues.

     

  • Date - 26/09/2011 03:28 - 26/09/2011 08:31
  • Last Updated - 26/09/2011 08:31
Datacenter Network Outage (Resolved)
  • Priority - Critical
  • Affecting System - Datacenter Network Outage
  • Dear clients,

    Our primary datacenter, Netriplex , hosting all our shared hosting and most of our VPS and dedicated server clients, is currently facing a network outage.

    We do not know the extent of this outage as of now, and will be posting here when we have an update.

    Currently, you can follow this thread for information - http://www.webhostingtalk.com/showthread.php?t=1006204


    Thank you,

    Ishan

  • Date - 15/12/2010 16:31 - 24/12/2010 14:59
  • Last Updated - 15/12/2010 16:31
Power Outage at PA (Resolved)
  • Priority - Critical
  • Affecting System - Power Outage at PA
  • I am sorry to inform you that-

    There was a large explosion up the street from the Scranton PA data center.
    Following that, there was issue with the Datacenter generator systems.
    We are working on the issue and should be resolved as quickly as possible.
    No ETA/details on explosion yet, but power is out in a multi-block radius.
    I would expect us to be running on generator power most of the day during repair from the power company.

     

    This affects most of SwitchSEO.com and some of the VPS service from LeapSwitch Networks.

    ---------------------------------------------


    Update -

    We'll post details of the explosion once available.
    UPS systems are being brought back online currently.
    Service should be restored any time now.
    We'll have to go thru and make sure all servers affected come back online, which will be a tedious process....most will reboot automatically but 10% typically need manual intervention.

     

    ------------------------------------

    Update -

    Most servers and VPS nodes are back online. We are working on restoring power to the ones which aren't.

  • Date - 25/11/2010 10:57 - 15/12/2010 16:40
  • Last Updated - 25/11/2010 11:12
Network Outage (Resolved)
  • Priority - Critical
  • Affecting System - Datacenter Outage - Asheville, NC
  • Dear Clients,

    We are facing a network outage in our Asheville, NC, location. As of now, we only know that there is a fiber cut and the main trunk to the DC is down.

    We currently do not have an ETA.

    Please see - http://www.webhostingtalk.com/showthread.php?t=986331 for updates on the situation.

     

    We will be updating this post as and when we hear something new.

     

    Ishan

  • Date - 04/10/2010 01:18 - 05/10/2010 01:41
  • Last Updated - 04/10/2010 01:18
Network Maintenance Notification // AVL01 // (Resolved)
  • Priority - Critical
  • Affecting System - All services in UberBandwidth DC, NC, USA
  • Dear Clients,

    In order to serve you better, we are listing all upgrades and changes to our datacenters nationwide. Maintenance in other Data Centers does not necessarily mean that your IDC facility will be affected. All pertinent information can be found in the description for each maintenance action to be performed.

    Maintenance Scheduled for AVL01 (UberBandwidth, NC, USA)
    Maintenance Time:  00:01 AM (Eastern, GMT-4) Sunday July 4, 2010
    Maintenance Window Duration: 5 hours
    Maintenance Action:  Network upgrades/maintenance
    Site Affected:  AVL01
    Risk Classification: High

    Network operations will be performing various core routing infrastructure upgrades in order to integrate AVL01 into our new regional backbone. Customers may experience periods of packet loss or latency as engineers perform these upgrades. We will perform this work between 00:01 AM and 05:00 AM Eastern.

    If you have any questions, or would like to determine the extent of impact any maintenance may have on your network, please contact us from your clientarea - http://service.leapswitch.com/clientarea.php

    Thank You,

    Ishan Talathi
    CEO

    LeapSwitch Networks

    http://www.leapswitch.com



    Risk Classifications:

    Risk classifications are based upon the probability of your experiencing a disruption in service.

    (Low)  The probability of a disruption in service is minimal. The maintenance being performed involves basic infrastructure systems and should not affect normal operations. Although the risk of a service interruption is minimal, Netriplex requires this work be performed during the maintenance window as a matter of policy.

    (Moderate) There is a possibility of a disruption in service. The maintenance being performed involves mission critical infrastructure systems. While redundant systems are the hallmark of our data center, we wanted to advise you in advance in the event the maintenance does not go as planned. We have taken all prudent precautions to eliminate the likelihood of a service interruption.

    (High)  A service disruption should be anticipated.  The maintenance being performed affects mission critical infrastructure systems. Should a disruption in service occur, technicians will move rapidly to limit this interruption to the absolute minimum amount of time. This classification is required for maintenance where the risk of a service outage is anticipated at being greater than 80%.

     

  • Date - 04/07/2010 00:00 - 26/09/2011 03:36
  • Last Updated - 30/06/2010 01:56