How to Change Email Password for a User by Domain Administrator in SmarterMail


As a domain administrator in SmarterMail, you have the ability to reset or change the password for email accounts within your domain. This can be helpful in situations where a user forgets their password or for security reasons that require a password reset. This knowledge base article will guide you through the steps to change the password for a user's email account in SmarterMail.

Step 1 : Login to your primary mail ID of your domain.

Note: Only the primary mail ID for your domain has the authority to change passwords for all mail IDs within the domain.

Step 2 : Go to the settings >> domain settings

  • After logging in, Navigate to the “Settings” menu 

  • From the drop-down menu, select “Domain Settings.” This will take you to the settings page for your domain. (Refer to the below Screenshot).


Step 3: Select the User Account

  • In the Domain Settings page, you will see a list of email accounts associated with your domain.

  • Locate and click on the email account for which you want to change the password. This will open the settings for that specific email account.

Step 4: Change the Password

  • Within the email account settings, look for the option to change the password. This option is typically labelled as “Change Password.” (Refer to the below Screenshot)

  • Click on this option to proceed with changing the password.

  • You will be prompted to enter the new password for the email account. Make sure to follow any password strength requirements that may be in place.

  • Confirm the new password by entering it a second time to ensure accuracy.

  • Once you've entered and confirmed the new password, click the “Save” button to save the changes.



You have successfully changed the password for a user's email account in SmarterMail as a domain administrator. Make sure to communicate the new password securely to the user to ensure they can access their email account. It's also advisable to follow best practices for password security to keep your domain's email accounts safe.

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